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Frequently Asked Questions (FAQ)

1. About Our Plants

🪴 Are your plant real or artificial ?

- Our plants are 100% real and carefully grown to ensure quality.

🪴Do the plant come with pot ?

- Yes! All our plants come with a pot and matching pot plate, as shown in the photos.

🪴Can I choose the pot color?

- Yes! You can select the colour that shown in catalogue. (subject to availability)

🪴How do I care for my plant?

- Each order comes with plant care tips and we will share it after delivery is completed.

2. Ordering & Payment Method

🪴 How to make order and payment?

- Browse our plant catalog and message us on WhatsApp to place an order.

🪴 What payment methods do you accept?

- We accept bank transfer (Public Bank), and we will share payment details upon order confirmation

3. Delivering

🪴 Where do you deliver?

- We deliver within KL & Selangor, with free delivery for orders RM100 & above. Additional charges apply for out-of-coverage areas (e.g., Selangor outskirts).

🪴 How long does delivery take?

- Orders are typically delivered within 5 to 7 days. We will inform you one day in advance.

🪴 Can I schedule my delivery?

- Yes! Let us know your preferred delivery date, and we’ll do our best to arrange it.

🪴 What if my plant is damaged during delivery?

-We take extra care in packaging, but if your plant arrives damaged, please contact us within 24 hours with photos, and we will assist you accordingly.

4. Gifting Services

🪴 Personalized Message Cards

- Include a complimentary card where customers can add a custom message to make their gift extra special.

🪴Occasion-Specific Decorations

- Customize the gift for occasions such as birthdays, anniversaries, or festive seasons with toppers.

🪴Do you offer custom gift packaging?

- Yes! Our gift packaging includes a gift bag, perfect for special occasions!

5. Corporate & Bulk Orders

🪴 Do you cater to corporate or bulk orders?

- Yes, we provide corporate gifting and bulk order services. Contact us for special pricing and arrangements.

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